housekeeper (n)
/ˈhaʊsˌkiː.pɚ/
người dọn phòng
someone whose job is to clean someone else's house and sometimes cook their meals

room service (n)
/ruːmˈsɝː.vɪs/
dịch vụ phòng
a hotel service that provides food and drink to guests in their rooms

concierge (n)
/kɑːn.siˈerʒ/
nhân viên hướng dẫn khách
someone who is employed in a hotel to help guests arrange things, such as theatre tickets and visits to restaurants

check in (phrasal verb)
/ˈtʃek.ɪn/
đăng ký
to show your ticket at an hotel so that you can be told where you will be staying

key card (n)
/ˈkiː.kɑːrd/
khóa từ, khóa cửa điện từ
a small, plastic electronic card that is used instead of a key to open a door

doorman (n)
/ˈdɔːr.mən/
người gác cửa khách sạn
a person whose job is to stand by the door of a hotel

reception (n)
/rɪˈsep.ʃən/
quầy lễ tân
the place in a hotel or office building where people go when they first arrive

elevator (n)
/ˈel.ɪ.veɪ.t̬ɚ/
thang máy
a small room that carries people or goods up and down in tall buildings

wake-up call (n)
/ˈweɪk.ʌpˌkɔːl/
cuộc gọi báo thức
a phone call that you arrange to be made, for example in a hotel, to wake you up at a certain time

reservation (n)
/ˌrez.əˈveɪ.ʃən/
sự đặt chỗ trước
an arrangement by which something such as a room in a hotel or a seat in a theatre is kept for you to use later


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